MyBenefits
UX website design (desktop & mobile)
8-month UX Design co-op on-going project
UX/UI Design | Government Services | Accessibility
Task
Worked closely with a cross-functional team to develop and design the MyBenefits interface (features update)
Duration
8 months
Tools
Figma
Axure
My Role
Designed hi-fidelity prototypes
Developed interactive prototypes
Led design handoff sessions
Overview
MyBenefits is an online platform that enables Ontarians to manage their social assistance benefits efficiently. The platform serves a diverse user base, including individuals with disabilities, seniors, and those with limited digital literacy.
During my 8-month UX Designer co-op at the Ontario Public Service (OPS) - Ministry of Children, Community and Social Services (MCCSS), I contributed to improving the usability and accessibility of this platform.
My Responsibilities
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Designed high-fidelity prototypes using Figma, ensuring consistency with brand and accessibility guidelines
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Developed interactive prototypes in Axure for demonstration and training purposes
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Edit the design based on comments from the team and promptly provide the updated version
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Improved navigation structure and simplified UI for a more intuitive experience
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Led design handoff sessions, ensuring smooth implementation
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Applied WCAG and AODA accessibility standards to enhance inclusivity
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Designed the email templates used in the platform and created HTML templates
Sample Work
Outcome
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Enhanced accessibility, making MyBenefits WCAG 2.1-compliant
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Streamlined navigation, reducing user confusion and errors
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Improved usability, leading to a more intuitive experience for all users
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Created interactive prototypes, allowing stakeholders to experience design changes before development
Lessons Learned
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Communication is critical
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Bridging the gap between UX, development, and business teams ensured alignment.
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Accessibility first
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Following WCAG/AODA guidelines made MyBenefits more inclusive.
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Iterative design
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Multiple design revisions helped create a refined and user-friendly experience.
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